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For your safety, our team confirms every order by phone call before it is processed. Please keep your phone reachable after ordering — your order is only finalised once this confirmation call is completed.

We accept Cash on Delivery (COD) — our primary method — as well as bKash, Nagad, and Rocket, and Visa/Mastercard cards through our secure SSLCommerz gateway. Available options are shown at checkout.

We offer a hassle-free 3-day return and exchange on eligible items, counted from the date of delivery. The product must be unused and undamaged, with all original tags, accessories, free gifts, and packaging intact. Full details are in our Refund Policy and Exchange Policy.

For Cash on Delivery orders, approved refunds are sent via bKash or Nagad within 3 business days of approval. For mobile-banking and card payments, refunds are returned to the original channel within 7–10 working days, subject to bank and gateway clearing.

Yes. Authenticity is the heart of Pentamart. Every vendor passes a strict multi-layer verification, and products are checked before they reach you — so you get 100% authentic items, never fakes.

We deliver nationwide, typically within 3–5 business days. In line with Bangladesh’s digital-commerce guidelines, verified products arrive within a maximum of 5 days inside Dhaka and 10 days outside Dhaka, counted from the date of order confirmation (barring unforeseen events).