1. Introduction

This Privacy Policy explains how Pentamart Limited ("Pentamart", "we", "us") handles your personal information when you use our website, apps, and services (the "Platform"). We are committed to protecting your data and handling it responsibly, in full compliance with applicable Bangladeshi law, including the Information and Communication Technology (ICT) Act, 2006, and national data security standards.

2. Information We Collect

Information you give us

Account details — name, mobile number, email, and password.
Order and delivery details — shipping address, recipient name, and contact number.
Communications — messages, reviews, questions, and support requests.

Information collected automatically

Device and usage data — IP address, browser/app type, pages viewed, and actions taken.
Cookies and similar technologies used to keep you signed in, remember your cart, and improve the Platform.
Approximate location, where needed to estimate delivery and show relevant content.

Payment information

Online payments are handled by licensed payment partners (such as bKash, Nagad, Rocket, and card gateways). We do not store your full card numbers or wallet PINs. We only receive confirmation of payment status and limited transaction references needed to process your order.

3. How We Use Your Information

To process and fulfil your orders, and handle returns, refunds, and exchanges.
To confirm orders via phone call — a core part of our verified service.
To send order updates, delivery notifications, and important account information.
To improve Platform performance, security, and customer experience.
To detect and prevent fraud, fake orders, and abuse of the Platform.
To comply with legal obligations under Bangladeshi law.

4. Sharing Your Information

We share your information only as necessary:

With Vendors — to fulfil your orders (name, delivery address, contact number, and order details only).
With courier and logistics partners — to deliver your orders.
With payment service providers — to process transactions securely.
With healthcare service providers — where you have opted into health-related services offered through the Platform.
With law enforcement or regulatory authorities — when required by law.

We do not sell your personal data to any third party for marketing purposes.

5. Your Rights

Access — you can request a copy of your personal data we hold.
Correction — you can update incorrect or incomplete information from your account settings.
Deletion — you can request deletion of your account and personal data, subject to legal retention requirements.
Opt-out — you can unsubscribe from marketing communications at any time.

6. Data Security

We use industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.

7. Cookies

We use cookies to keep you signed in, remember your shopping cart, and understand how customers use our Platform. You can disable cookies through your browser settings, but this may affect some Platform functionality.

8. Children's Privacy

Our Platform is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the Platform or by email. Continued use of the Platform constitutes acceptance of the revised policy.

10. Contact Us

Website: www.pentamart.com.bd
Address: Pentamart Limited, Gulshan, Dhaka-1212, Bangladesh